Shipping policy

Delivery Addresses: We deliver to the UK.

Delivery Time: It takes up to 1-2 business days to process your order, and then another 5-7 days for it to arrive at your door. In rare cases, there may be a slight delay in shipping. If you do not receive your order within 14 business days, please contact us at service@extrbicibike.com.

Shipping Costs: All our bikes are delivered free of charge within France.

Signature Required: Due to the high value of our e-bikes, we offer a delivery service requiring a signature upon receipt. This service costs £10 per bike. The delivery driver must obtain the recipient's signature before delivery and must not leave the package unattended. They may also ask the recipient to visually confirm receipt of the goods, rather than signing.

Delivery Carriers: extrbici ships with Dachser.

No liability for loss, theft, or damage:
Please note that we are not responsible for items lost, stolen, or damaged due to the actions or inactions of FedEx or any other parcel service. If your order is lost, damaged, or stolen during transit, please consider choosing the "Signature Required" shipping method.

Damage to the outer packaging is not equivalent to damage to the item. Due to the inherent uncertainty of delivery and unforeseen circumstances, we cannot guarantee the integrity of the outer packaging. We advise customers to file a claim with the carrier as soon as they notice any damage to the outer packaging. Our customer support team will assist you with any issues you may have with the item.

Restocking fee:

For returns of new and unused e-bikes within 14 days of receipt, please note that we will charge a restocking fee of £200 per bike.

For returns of used e-bikes within 14 days, we charge a restocking fee equal to 20% of the total order value.
Refused deliveries will be charged a flat fee of £200 per bike to partially cover our handling costs.
Approved returns of defective items within 14 days of receipt are exempt from the restocking fee. Our customer service support team must be notified as soon as possible.